Design specialist interview questions shared by candidates
Group Interview: "What do you think of those jokers in Washington?" "If you had to pick one other person in this interview to work with, who would it be?" Technical Interview: "What's a switch?" "Are you familiar with VoIP?" "Difference between TCP/UDP?" Third interview: I had to walk manager through tying a shoe, without looking at her/what she was doing.
As our technical support specialists work with customers on the phone, the "tying a shoe exercise" demonstrates the individual's ability to listen and visualize what the customer is doing on the other side of the phone. This exercise shows the candidate's approach: did they get flustered, stay calm, try again, try a different approach, listen effectively, remain patient,... Our technical interview allows us to determine where the candidate is in the process of technical ability, liken it to a ladder. Which rung of the ladder would you be placed on? This allows us to pattern our coaching and mentoring to assist inexperienced team members or interns, experienced individuals, or technical rock stars. We tailor our training to meet our employee's needs.
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