Desk Interview Questions | Glassdoor

Desk Interview Questions

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Could you tell me how to tie my shoe?

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I bent down and tied my shoe. As I was going through the process, I told the team leader what I was doing as I was doing it. This question may seem silly, but it says a lot about your ability to communicate troubleshooting steps to your callers. You will have to go into detail when troubleshooting a caller's problem.

If you had a guest who came to the front desk angrily inquiring about why his shower was without hot water and you were also on the other line with another guest trying to answer a few of their questions while a few guests wanted to check -in, what would you do in this type of situation to make everyone happy?

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We simulated a tech support call.

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How will you deal with an angry guest?

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Describe a time when you had trouble with a customer and how did you resolve it?

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A computer won't boot up. What are the steps you would take to troubleshoot the problem.

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How would I handle a question I could not answer, but was expected to give an answer to right away

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What is your idea of professionalism?

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Have you used remote deployment systems?

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How would you troubleshoot a problem connecting to a network resource.

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