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Desktop Support Interview Questions

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How to handle multiple people, each with a high-priority problem.

2 Answers

Communication is the most important, making sure each knows that you haven't forgotten about them but that you are working on multiple issues.

Not sure if its correct but here are my steps: 1. See if anyone can help me out and take one of the problems. 2. Start with the easiest problem first. Quick fix can save time for others on line.

How do you handle a support request from the CEO whose email is not functioning when you are already entrenched in another support issue that affects the whole company?

1 Answer

What have you done to keep up with technology since your last position?

2 Answers

Explain a router to a non technical person.

2 Answers

What does PST mean to you?

2 Answers

What do you see yourself in 5 to 10- years. What are your goals and accomplishments? What is the hardest thing you had do to in IT. Why are you looking for another job. Why should we hire you and what can you bring to the table.

1 Answer

How comfortable are you working under pressure.

1 Answer

They asked about my troubleshooting experience

1 Answer

What would you do before you edit anything system like?

1 Answer

In Email after waiting for over 45 minutes for the start of 3rd attempted interview: I'm still on with another customer. Are you available tomorrow?

1 Answer
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