Desktop support Interview Questions
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Desktop Support interview questions shared by candidates
How to handle multiple people, each with a high-priority problem.
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Not sure if its correct but here are my steps: 1. See if anyone can help me out and take one of the problems. 2. Start with the easiest problem first. Quick fix can save time for others on line. Less
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Communication is the most important, making sure each knows that you haven't forgotten about them but that you are working on multiple issues. Less
How do you handle a support request from the CEO whose email is not functioning when you are already entrenched in another support issue that affects the whole company?
1 Answers↳
If I were not able to immediately solve the CEO's email issue, I would try to explain that I was in the midst of working on an issue that has company wide implications that in turn will affect our customers if not solved very quickly and hope that the CEO would understand fixing that first is for the greater good of the company. Less
Logic puzzles.
6 Answers↳
Did you get the offer? on which date did you attend the interview?
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Yes, I received an offer.
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and when did they give you the offer?
The questions asked were in regards to the position and as to my experience and qualifications. They were very happy with my answers and wanted me to meet another individual who also interview me and ask me the same questions. Which were again answered with satisfaction by the interviewer.
3 Answers↳
Not a very professional outfit. Provided no follow ups at all. Then despite having the right qualification, rejected my application because I was according to the Hiring team "Over qualified" for the job. How do you spend that much time and have two interviews and then decide on not proceeding? Very poor handling. I would not recommend anyone work for this company. Less
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You dodged a bullet mate, this company sucks.
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Found the exact same experience from this company myself even if an offer was made i was going to turn the position down as i got a very strange vibe. The technical interview wasn't like id expect as no technical questions were asked and i didn't find the guy very knowledgeable when i quizzed him. Less
what is hardware and networking?
3 Answers↳
basic answer
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Hey
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basically hardware is all about cpu , smos , ram , and all peripheral device.. hardware this means you have to take care of all the hardware related issues and installation and configuration of those parts.. networking- in netrworking you have to start with cabling , osi model, tcp ip model, ip addressing than routing and all. basically you are going to set a network for data flow.. Less
How to you test for network connectivity on a PC
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Check the IP address and if need be do a ping test in command prompt.
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Remember 169 is not route able and 127 is loopback
What does PST mean to you?
3 Answers↳
I said it was the file extension of an outlook personal folder file type.
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You are correct. OST and PST are the outlook local machine cache files.
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PST stands for Pacific Standard Time.. An email sent from someone in the PST time zone will have the time zone listed as "-0800" in the headers of the email. (However, "-0800" does not have to be in PST, as other time zones could have the same UTC offset). Less
