"When interviewing for a desktop help technician position, be prepared to showcase your technical knowledge of computers as well as your interpersonal communication skills. Employers are looking to hire those who can confidently fix problems and tranquilize irate customers at the same time. A college degree or certification may be necessary for various different positions."
How to handle multiple people, each with a high-priority problem.
Communication is the most important, making sure each knows that you haven't forgotten about them but that you are working on multiple issues.
Not sure if its correct but here are my steps: 1. See if anyone can help me out and take one of the problems. 2. Start with the easiest problem first. Quick fix can save time for others on line.