Desktop Support Technician Interview Questions | Glassdoor
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Desktop Support Technician Interview Questions

"When interviewing for a desktop help technician position, be prepared to showcase your technical knowledge of computers as well as your interpersonal communication skills. Employers are looking to hire those who can confidently fix problems and tranquilize irate customers at the same time. A college degree or certification may be necessary for various different positions."

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How to handle multiple people, each with a high-priority problem.

2 Answers

Communication is the most important, making sure each knows that you haven't forgotten about them but that you are working on multiple issues.

Not sure if its correct but here are my steps: 1. See if anyone can help me out and take one of the problems. 2. Start with the easiest problem first. Quick fix can save time for others on line.

What have you done to keep up with technology since your last position?

2 Answers

How do you handle a support request from the CEO whose email is not functioning when you are already entrenched in another support issue that affects the whole company?

1 Answer

They asked about my troubleshooting experience

1 Answer

How do you address a difficult situation/customer?

1 Answer

What are some industry trends you are aware of when it comes to Technology

1 Answer

Would you be willing to take the position even know that there would not be a permanent position available after the contracted time.

1 Answer

According to your resume, you’ve been out of work since 2013, did you just decide to take a some time off?

1 Answer

since there is a study that says women are paid two dollars less, are you willing to work for free at 60 hours a week and be on call 24/7?

1 Answer
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