"When interviewing for a desktop help technician position, be prepared to showcase your technical knowledge of computers as well as your interpersonal communication skills. Employers are looking to hire those who can confidently fix problems and tranquilize irate customers at the same time. A college degree or certification may be necessary for various different positions."
What have you done to keep up with technology since your last position?
I have read manuals, watched YouTube videos and read technical discussion on the Internet.