Director of customer experience Interview Questions | Glassdoor

Director of customer experience Interview Questions

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director of customer experience interview questions shared by candidates

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How would you prioritize what the R&D team should work on?

2 Answers

Explained former ways of prioritizing (1->N, Rubric, bug prioritization, etc...) and said I had done it so many different ways I was open to adjust to what the R&D team needed. Was informed that was too complex.

I would also check teamblind.com

Tell me about your experience. Why are you looking to leave your current position?

1 Answer

The first and only question was "do you have a valid driver's license and a clean driving record of three consecutive years?"

2 Answers

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When asked about my proficiency level with software, my answer was followed up by a series of "prove it" questions. Love it!

1 Answer

If you were in my position, what question should I ask you in order to see whether you are qualified for the job?

1 Answer

What other positions do you aspire to at J & J

1 Answer

Experience in supply chain and management

1 Answer

Nothing difficult. The attitude and hostility were hard to deal with.

1 Answer

The VP of the department listed out 12 problems that he currently was facing, and after a ~10 minute session lightly explaining these items one-by-one he asked me how I would address/solve them. It was a bit rapid fire, but also theres the big problem that even a candidate with extensive experience would have a hard time solving the dozen or so problems without being familiar with the company and the culture. Getting an idea how a candidate thinks without any information could be useful, but it was unclear to me whether or not there was a "correct answer" that he was looking for.

1 Answer

The Customer Success manager fired off 10 or so questions that seemed to be pulled from a "here are ten questions you should ask a job applicant" blog post somewhere. It was off-putting and did not allow me to form any kind of a rapport with him, unfortunately.

1 Answer