Director operations Interview Questions

I said I would interview each employee and get a feel for all the dynamics, start with the low-hanging fruit and see if the employees have any suggestions for improvement, and then manage accordingly from there. He didn't like that I wanted to ask the employees for improvement ideas because that was "my job" and he suggested I may have to "fire everyone and clean house".

I understand that each colleague has unique value that no one else brings to the table and if they are treated with respect and support, the fruit of that value can be immense and can ultimately contribute to a successful center.

Having years of experience in Human Resources and Hospital Billing, you are always brought into some or all aspects of Operations - I assured them that I was the right candidate.

That I hired excellent people and built Teams for the long run by providing clarity, training, and regular communications through one on ones with my direct reports. Also created a work environment that was diverse, and had a culture of respect for the business and fellow employees. In essence,hire the right people, maintain an atmosphere they will thrive in, promote from within, and constantly develop and train them.

I do not believe any employee cannot be trained to do their job effectively. Once all possible steps have been taken and they are detrimental to the team and position and no longer interested in assisting in improvement, only then considertermination

I don't like to hear that something can't be done. Parameters may have to change and their may be a less than desirable outcome, but there is always something that can be done to better a hard situation.

I got the feeling that my answer wasn't the one they were hoping to hear, as I answered that I would gather a team to see if anyone had insight or expertise to solve it, and that if given an unrealistic time frame to solve some problem of such complexity I would shoot back to the leaders in charge of the project that it WAS unrealistic. I think they were looking for me to say that I would solve the problem at all costs.

Such questions are really stupid IMHO and I feel like punching the interviewer for asking crap like this. I don't think such questions prove anything. A person can be really good at handling situations but not respond likewise and a pretentious person can do very well in such cases but do a horrible job when hired. Please interviewers stop with such questions!

If I were asked this question I would say, "You'll have it today". How you do it isn't too important, there are literally a million ways to "solve" the rubiks cube they're handing you, it's not a cube, it's any problem they need solved, just get it done as soon as you can, wouldn't you like it if you asked someone to do something & they went above & beyond? Whether it's an inter-office request or anything else, you are always either someone's customer or vendor & this is called "giving excellent customer service". This question is begging for Excellent Customer Service.