You can expect the interview for a dispatcher position to revolve around your communication and multitasking skills. Employers will want to make sure you can learn how to retrieve appropriate information from callers and relay necessary information in a timely manner. Prepare to provide examples of instances when you prioritized a list of tasks you had to complete in a short amount of time or explained a difficult concept to a coworker.
They asked what I would do if I had a call in the middle of the night that one of their busses broke down in a remote place. I told them I would stay in contact with the driver about how severe the breakdown was and immediately notify the onsite repair staff or anyone else near the driver to take care of the problem. |
How would you handle a phone call where someone is loudly using profane language and is hard to understand? |
The most difficult question was " How well can you work under pressure, when a client is making bizarre requests for an hour pick up time and is also being very demanding (RUDE). |
What would you do if you had plans to meet a friend after work and the person relieving you was running late and you have a flight battling some bad weather. |
How do you organize yourself when you have multiple tasks to complete? |
How would you handle a call you took for an emergency dealing with a family member? |
If the weather has gone down at your destination and the flight was dispatched without an alternate, what would you do? |
She asked me if I didn't mind working different shifts. |
The first thing is a verbal comprehension and math comprehension test, read "math word test", my least favorite. Both are online with which I have a hard time. I must have not read the math questions correctly and/or was not clear on the answer they were looking for because I got released from the interview immediately. |
Would i be willing to learn new skills. |
