You can expect the interview for a dispatcher position to revolve around your communication and multitasking skills. Employers will want to make sure you can learn how to retrieve appropriate information from callers and relay necessary information in a timely manner. Prepare to provide examples of instances when you prioritized a list of tasks you had to complete in a short amount of time or explained a difficult concept to a coworker.
They asked what I would do if I had a call in the middle of the night that one of their busses broke down in a remote place.
I told them I would stay in contact with the driver about how severe the breakdown was and immediately notify the onsite repair staff or anyone else near the driver to take care of the problem.