Dispatcher Interview Questions
You can expect the interview for a dispatcher position to revolve around your communication and multitasking skills. Employers will want to make sure you can learn how to retrieve appropriate information from callers and relay necessary information in a timely manner. Prepare to provide examples of instances when you prioritized a list of tasks you had to complete in a short amount of time or explained a difficult concept to a coworker.
Top Dispatcher Interview Questions & How To Answer
Here are three dispatcher interview questions and how to answer them:
Question #1: How do you handle high-pressure environments?
How to answer: As a dispatcher, you will likely be expected to quickly and calmly diffuse stressful situations and share vital information. It is important that you can remain calm and make thoughtful decisions under pressure. Share an anecdote about a time when you attended to an emergency at work.
Question #2: How do you feel about working nights and weekends?
How to answer: Dispatchers may work unconventional hours due to the nature of the role. The interviewer likely wants to hear that you are flexible and can meet the organization's needs. Consider discussing methods you use to stay alert during late night, early morning, or quiet shifts.
Question #3: If a caller was panicked and unintelligible, how would you go about taking their call?
How to answer: Communication skills are vital. It is especially important that you can communicate with people experiencing intense emotions. Show the interviewer that you know how to ask specific questions to get the basic information you need, like the caller's location and situation.
How would you handle a phone call where someone is loudly using profane language and is hard to understand?
4 Answers↳
I would remain calm, but firm and ask the person to be more clear so that I could send the help that they needed as quickly as possible. Less
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Patiently, calmly, clearly and with precise direction
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Calmly, patiently, sense of urgency, precise distinct directions, keeping them calm and gathering pertinent information until police or ambulance rescue arrives; then direct them to a crises number if they need further assistance. Less
How would you handle a call you took for an emergency dealing with a family member?
2 Answers↳
Take call calmly and precess all information once I complete my work.then will inform my supervisor is someone related to me Less
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Take the call calmly and process all information, once my work is complete, try to contact that family member, and advised supervisor that it is someone in relation to you. Less
How do you organize yourself when you have multiple tasks to complete?
1 Answers↳
Give them an example from a previous position that shows them you have completed multiple tasks at the same time and had to meet a deadline. Tell them how you manage multiple tasks; either through an electronic device or making lists and prioritizing tasks. Play up the part about prioritizing tasks. Less
What would you do if you had plans to meet a friend after work and the person relieving you was running late and you have a flight battling some bad weather.
1 Answers↳
Prioritize: the flight comes first. Once your relief arrives, fill him in on the situation staying as long as possible until he or she gets the picture, then tell your friend you may have to reschedule. Less
The most difficult question was " How well can you work under pressure, when a client is making bizarre requests for an hour pick up time and is also being very demanding (RUDE).
1 Answers↳
I answered " I will do exactly as is requested and if I need addtional help, I will ask a fellow co- worker what is the best thing to do in order to execute the client'srequest. The client needs to always be satisfied. Less
They asked what I would do if I had a call in the middle of the night that one of their busses broke down in a remote place.
1 Answers↳
I told them I would stay in contact with the driver about how severe the breakdown was and immediately notify the onsite repair staff or anyone else near the driver to take care of the problem. Less
If the weather has gone down at your destination and the flight was dispatched without an alternate, what would you do?
6 Answers↳
Find an alternate....call it in to flight crew.
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1. Land at the nearest suitable airport. 2. Go back to the departure airport. 3. Circle the pattern until the wx clears Less
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Confer with the PIC regarding whether we both feel comfortable continuing without an alternate, or whether we should/can add an alternate, or whether to divert. Less
She asked me if I didn't mind working different shifts.
6 Answers
The first thing is a verbal comprehension and math comprehension test, read "math word test", my least favorite. Both are online with which I have a hard time. I must have not read the math questions correctly and/or was not clear on the answer they were looking for because I got released from the interview immediately.
5 Answers
Would i be willing to learn new skills.
4 Answers↳
I answered honestly that i always strive to learn new things especially skill sets. Less
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Yes
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Yes