You can expect the interview for a dispatcher position to revolve around your communication and multitasking skills. Employers will want to make sure you can learn how to retrieve appropriate information from callers and relay necessary information in a timely manner. Prepare to provide examples of instances when you prioritized a list of tasks you had to complete in a short amount of time or explained a difficult concept to a coworker.
| They asked what I would do if I had a call in the middle of the night that one of their busses broke down in a remote place. I told them I would stay in contact with the driver about how severe the breakdown was and immediately notify the onsite repair staff or anyone else near the driver to take care of the problem. |
| How would you handle a call you took for an emergency dealing with a family member? |
| What would you do if you had plans to meet a friend after work and the person relieving you was running late and you have a flight battling some bad weather. |
| The most difficult question was " How well can you work under pressure, when a client is making bizarre requests for an hour pick up time and is also being very demanding (RUDE). |
| How would you handle a phone call where someone is loudly using profane language and is hard to understand? |
| How do you organize yourself when you have multiple tasks to complete? |
| If the weather has gone down at your destination and the flight was dispatched without an alternate, what would you do? |
| Will you be able to handle some of the behavior from truck drivers? |
| It wasn't to difficult, Could be are you willing to move since I lived so far away. |
| Tell me about a time that you had to make a split second decision. |
