Customer Service Representative Interview Questions in Edinburgh, UK | Glassdoor

Customer Service Representative Interview Questions in Edinburgh, UK

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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Standard interview questions.

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Strength and weaknesses and what do you bring to the team.

Can you think of a time you delivered excellent customer service?

Can you explain a time when you had to work as a team towards the same goal?

tell me about a time when you worked aa part of a team

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Give an example of how you handled multiple tasks in the same time and if you were successful in achieving them.

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What experience I had

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What kind of relationship did you had with your previous colleague?

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How to deal with an irrate customer

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