Enrollment Counselor Interview Questions | Glassdoor

Enrollment Counselor Interview Questions

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Enrollment counselor interview questions shared by candidates

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Describe a time when you didn't know what a customer wanted and how you handled it.

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Asked about conversions. Then they doubted my answer.

The asked me to talk about myself which I understand is cue for "tell me if you'd be hirable".

1 Answer

Have you worked with someone you didn't like? If so, how did you handle it?

How does this position line up with your future/career goals?

They were your common questions. I would recommend having questions for them, at the end they will ask if you have any questions. By having questions about the position or company it shows them you have a true interest in the company and have done some research.

what characteristics do you have that will help you in this job.

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Name a time when you were faced with multi-tasks with deadlines and how you approached these. What was the result?

How would you improve enrollment for the university? What do you believe makes a good enrollment counselor? What, in your opinion, is key to providing good customer service for potential students?