Enrollment Manager Interview Questions


Enrollment Manager interview questions shared by candidates

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University of Phoenix
Enrollment Manager was asked...September 4, 2012

The questions really are not technical. Questions are more creative and requires nothing but common sense, critical thinking, and personal approach on how one address an issue to an employee, how one deescalate a situation, how one motivates an employee to be productive in a deadline-sensitive environment, what recommendations you would give someone who is already doing superb, and how you assist someone under-performing to exceed expectations, just to name a few. Every one has a different approach, mentality, and it all depends on how you present yourself in answering these questions. The questions are related to customer service and employee management particularly. It is all about your soft skills, because you got called for an interview assuming you already have the hard credentials in place (degree, experience in an academic institution, hardware and software skills). Just have fun and be yourself!

1 Answers

Some things might have changed, so it is important to check their website and google reviews. Less

FLEX College Prep

Why did you choice to work for education field?

1 Answers

That's my passion.

Eckerd College

Since I am typically overqualified for the positions I am seeking, I am often asked why I would want to do that type of work.

1 Answers

I describe my passion for the type of work sought; share my love of lifelong learning; occasionally I explain how hard my family works to stay out of debt so we can do the things we want to do instead of being driven by salary alone. Less

University of Phoenix

Behavioral, culture, and leadership style.

1 Answers

With STAR format.

University of Phoenix

The interview process has changed since I went through it so many years ago. Just be prepared to give examples of what you have already done to address or work through the situations they ask about. Don't be afraid to show that you are not perfect. Don't come with canned answers either.


Provide 3 words that represent customer service

1 Answers

Listen Smile Friendly

CSSI, Inc.

Why do want to work with us?

1 Answers

I enjoy my job and the health care professionals to make their job easier.

Notre Dame of Maryland University

Where do you see yourself in 5 years?

1 Answers

Answer with something that is relevant to the position and benefiting the institution. Less

Care Access

Explain why I had different jobs in the course of 25 years ? We want some one that stays here.

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I said that “ I’m not a job hopper. I had a gap because I stayed home with my son for a few years and I am at my current place for 7 years and another for 10. “. I had already told them all of this as soon as we started the interview. Less

Evins Personnel Consultants

1) List three things that make a good Customer Service Representative? 2) How would a customer describe the service you provided? 3) Give me an example of a time you disagreed with your supervisor and what was the outcome? 4) How would handle an angry customer using profanity? 5) Why do you think you would be a good fit for this position?

1 Answers

1) Must be solution-oriented and not problem-focused, empathetic, and knowledgeable about the company's products and services. 2) They would say that I was empathetic, a good listener, and was able to give them an excellent solution to their problem. 3) I've given this question some serious thought and came to the conclusion that I am unable to remember a time that I've ever disagreed with supervisor on any of my most recent positions. The positions I've held weren't in management giving me any lateral to be in a decision making process. 4) First, I would not take it personal because they are not angry with, remain professional by not reciprocating their actions or using profanity. If allowed ask the customer to refrain from using profanity. Attempt to calm the customer down while listening carefully to find out what they angry about, then come up with a solution according to company policy and procedure. If unable to resolve their problem refer them to the appropriate department who can. 5) I think that I would be a good fit for this position because just like your organization I'm in the business of helping people solve problems with the service I provide. Less

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