Customer Service Representative Interview Questions in Fairfax, VA | Glassdoor

Customer Service Representative Interview Questions in Fairfax, VA

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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how do you deal with conflict?

1 Answer

Remain calm, keep my composure, and try to stay positive. Conflict is something we all deal with on a daily basis. How we handle conflict changes everything.

How would you handle a difficult customer?

1 Answer

All the usual customer service bassed questions..how you deal with problem customers and problem employees etc..

Technical questions interrelated with information technology.