"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."
how do you deal with conflict?
Remain calm, keep my composure, and try to stay positive. Conflict is something we all deal with on a daily basis. How we handle conflict changes everything.