"When applying for a position as a director, be prepared to have your leadership skills and judgement tested by many case studies. These scenarios help employers understand what kind of leader you will be for a team or department at their company, so confidence, quick thinking, and examples of how you have fixed similar problems in the past will be highly advantageous towards receiving an offer."
I did not expect having to respond to the scenarios or situations. Perhaps most surprising was when they asked me to give an example of a time when a guest was upset, I tried to resolve the problem, and they still left unsatisfied.
I just used an example where I could identify problems that were the result of processes rather than my individual contribution.