What would you do if a client was upset with you on the phone?1 Answer
Let the client talk, when there's a pause, tell them "I understand how you feel." That I would take responsibility and tell them I will do everything in my power to make this right by them and see to it that it never happens again.
What are your strengths and weakness.2 Answers
as any one would.
Strengths: team player, responsible, reliable, good at time management, etc. Weaknesses: get caught up in small details, etc. (make sure to follow up by explaining how you are working to improve on this)
What accounting softwares do you know? Are you familiar with Mas90? If not, do you think you can learn quickly and be able to come up to speed with our current projects?1 Answer
No, I am not familiar with any accounting software but I am quick to learn. I have been with different banks and are able to learn the different interent based systems and applications that they have in no time and are able to train the clients effectively on the phone or in person. I can definitely come to up to speed with any projects after given such training.
What does hospitality mean to you?1 Answer
Hospitality is our ability to give the guest/customer a long lasting positive impact, in regards to their service and product, leave them wanting more and feel satisfied. -- this answer landed me the job.
room, desk and car which do you clean first21 Answers
desk room car
My reply to the interviewer would be: It depends on where I am spending the most of my time and which would have the greatest visibility to visitors or customers. If we are talking about work desk, then that gets cleaned first. If it is simply a home office desk versus the living room, the living room gets it first. If I use the car to often transport customers, then that gets my attention first. I want to try to make sure first impressions are good ones.
What makes you think any of the three are not clean already?
Are these things mine or someone else?
Depends on where i am now.
Room-need to sleep well to do well at work.
Car - in case interviewer walks me to mine after the interview. Although, if the interview is at my place of work (especially my home office), the desk & the room get equal attention - the car is hidden in the garage. Context does matter
Actually, I would clean out a closet first, so I would have room to store all the stuff I want to save out of my room, desk, and car.
This depends on your level of priority. If you let me know which is more important to the company then I could answer that question.
Me: Car, at least I can remember a time that it was clean and work my way back to it.
1. Depends on what you need to be cleaned first. Period. 2. I just cleaned my car. My room and desk are already clean.
Depends on which thing requires what amount of time, choose the task first, you can do in less time, so you can say you've accomplished something if asked some time later. Desk first, then room, then car.
This question is designed to test the divergence of your thinking. They never mentioned the size or the material from which your stapler was made from. Maybe the stapler is 50 feet long and made of gold? Perhaps made of copper? Notice the repetitiveness of the answers posted. Expect the same in interview sessions from one candidate to the next. Always answer in a way you know they wouldn't expect you to answer. That'll leave your mark.
ALL these oddball questions are designed to test the divergence of your thinking (to throw you off guard, see how well you think on your feet, etc) It truly is a chance to make your mark... how many times do you look back and say "oh, if only I had thought to say..." These questions are SO much more fun to answer anyway, and give you a chance to be a bit humorous, unexpected, or even serious - but it helps you to approach even the standard questions (asked by inexperienced and uncreative interviewers) with some new life!
Depends on which day of the week. If it's a Friday, I would clean up my Desk before I leave the office, so I get a clean desk on Monday morning. Then my room and on Saturday or Sunday my car. If it's in the mid of the week, then, my room, car and Desk.
1. desk - I get in regular contact with it with my hands. It also makes logical sense to clean it before the room since some dust/debris may fall on the floor. 2. room - I either spend most of my time in it or sleep in it. Enough said. 3. car - It doesn't get dirty fast because I don't eat, drink, smoke or store junk in it. Floor cleanliness does not adhere to the same standards as the house since it's being entered from the outside.
If they were ever dirty (highly unlikely) my first thought would be to start with whichever one was closest to you at the time you needed to clean it. Probably your room. If you clean your room, you'll have clean clothes for work and can find what you need to take to work (or your interview). If you clean your car next, the clothes you put on the next day for work (or your interview) will stay clean and you will have a place to put any of the things you take with you so you have easy access to them. So room comes before car. Now comes the tricky part. Did you just get hired? If so, the desk would come last, the minute you get to it. If not, the desk comes first. Clean it before you leave for the day so it is ready for you and looks spick and span for the company.
whichever is the dirtiest and whichever is more likely to be seen by an outsider....
Taking assumptions: Room- my office room where I spend 8 hrs. of my life everyday Desk- my work desk inside my office room Then my order would follow like car-room-desk B'coz I sit inside the car everyday to go to my office, then enter to my room and sit on my desk infront of my computer to work... I feel cleanliness and how you keep your surrounding area reflects your personality and working style. If you can't keep things in-order and in-appropriate way then how can one expect you to work in timely and orderly manner..!
Room, desk, car
The operative word is Clean. Having the need to clean implies having not maintained the original state and would also imply a lack of attention to the need to maintain the original clean or new state. A lack of periodic attention to the detailing of ones Desk, Room or the Car might imply being lazy or lacking in detail. Apply the Desk, Car, Room to any aspect of your daily responsibilities.
How would you handle a franchisee who did not want to follow an idea or suggestion you created?5 Answers
I would respectfully listen to the franchisees reasons and provide understanding. I would then use data to reinforce why I had arrived at the conclusion I had in order to give them the "whys" behind my decision.
Did they ever discuss salary.
We discussed salary vaguely. I asked about salary in early interviews and was asked what my requirements were. I said I wanted 60K and was told that wouldn't be an issue.
I find it deplorable that such large companies sully their reputations by not keeping potential employees informed. Sadly, when companies treat me this way I make it a point to stop wasting my money at their establishments. I also tell people I know and meet of this and, if I am lucky they stop spending money there as well (assuming they care about more than their own employment status).
Today, lets be real, company's are looking for candidates who can provide results, uphold the companys image - "candidates appearance", intellectual, and strong background with coaching and developing of staff. Too many times candidates feel that they are the right choice for a job, but the reality is your not the right choice based on your appearance, average interview, and lack of experience. Every answer given to a question may not be the right answer in regards to the company and the position you are applying for. If you are not hired, or receive an offer within the first 2 weeks of an interview, you probably not the right candidate. You failed, move on to the next opportunity. "Just a thought."
How would you handle an irate customer?3 Answers
Rather simple question but was asked for a step by step solution.
Use the acronym L-A-T-T-E L- Listen to the customer's concern A - Acknowledge their concern T - Take action to resolve their concern T - Thank the customer for their business E - Encourage them to return
Well it's a good thing someone would know that for the INTERVIEW question if it came up.
Are you an introvert or extrovert?3 Answers
im an extrovert coz i loved to explore things.mingle with different kinds of people and i know to handle and talk to different types of people.types such as manners and attittude towars someone
Introvert. Dont want to associate other human beings. But rather I enjoy myself reading books.
definitely i'm an introvert type of person. i'm not good at talking when it comes to stranger. i only love reading books and writing essays but my extrovert side comes out when a person approaches me without hesitation. i can handle peple's manner and attitude but not as strong as the others. :)
Why do you want to work here.2 Answers
I live nearby, and am a stay at home divorced mother looking to get back into the work force. I have experience in making sandwiches throughout my life and experience using meat slicers and assembly line production when it comes to food preparations
World domination, of course.
To explain why I thought I would enjoy working with Zaxby's2 Answers
I am an extrovert, who thrives upon interaction with all people, very corporate minded. IWith extensive understanding of Corporate infastructure and Operations.
Simply put, because I am very corporate minded, with understanding of corporate infrastructure (IT standards, and chain of commands, as well as understanding the whole not simply the part), I am an Orange personality trait-being extroverted-risk taking, dareing and adventerous as well as, very people oriented, in addition, excelling to the best of my potential in social atmospheres, wether personally or professionally. Unbiased and truly emabracing all walks of life in each individual, for I genuinely love people! Therefore, I felt I would enjoy working there because of the customer interaction, the ability to meet new faces daily and bring about a smile for as the mission statment proclaims, "To consistently create encore experinces by enriching lives one person at a time." Being an Optimistic, and very compasionate and sincere person in my demeanor sends a warm and welcome and rewarding belonging to those whom I have had the opportunity to meet while performing to the excellence of standards, my daily job responsibilties- So therefore the reason I thought I would enjoy working at Zaxby's and the feeling of enjoyment is still ever present and I still care about the whole as a whole apart from the simple assigned task to my specific job title- I also found much strength and comfort in that Zaxby's is first of all Accountable only to God almighty!! As so am I!!