Fiber Support Analyst Interview Questions | Glassdoor

Fiber Support Analyst Interview Questions

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Fiber support analyst interview questions shared by candidates

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Can you handle call after call of potentially upset customers?

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Yes

Tell me about a time when you used complex analysis to solve a problem

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The networking test was the most difficult to pass.

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Describe a difficult situation with a customer or client and how you handled it?

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some of the iq test.

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Describe a time you had to provide negative information to a customer and how did you present it.

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Name a time when another co worker was not pulling his weight.

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Tell me a time where you had to make a tough decision? What was that tough decision and what was the outcome?

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Do you know what's a router? What's WiFi? Best HD video cable in the market? Types of video cables available to plug into TV? Experience in call center? Most challenging technical problem and how did you overcome it? Any customer service and support experience?

Tell me about a time you were in a difficult situation and how did you handle it.

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