I would call in a meeting to find out exactly what is going wrong. If it is only a small team, I would make it a point to talk to them one by one and get their feedback. There is nothing like talking to someone face to face to see and hear what one has to say.
Mention any cashiering jobs or cash office jobs and be specific with how much money you handled on average. You will also be asked if you were solely accountable for your drawer/safe.
East N.Y. Savings Bank, Mid Town Location:NYC., Lead / Head Teller. Citibank: World Trade Center and Queens, NYC., 2x different locations. NYC.
Lead / Head Teller in Queens, and a High Priority Teller at Wall Street, N.Y.C.T.A. Location BROOKLYN n QUEENS, NY. Cash Handler for over 5 years, On a Average DAY of BY Hand Cash Handled was $200.00K, or higher. McCoy Federal Credit Union, Location ORLANDO, FL. $$ amounts would vary from day to day. PGA Credit Union, Location PBG. $$$ amounts would vary day to day, Friedman 's Jewlers Location WPB., FL. Assistance Store Manager n Credit Manager. $$$ varied from day to day, as well as the jewelry. SAM'S Location: WPB. FL. COS/CSM Cashier. OVER 2 years. Handling CASH $$ was a big Part of responsibility as well as Member / Customer Service. I started working at 15 years old, n I've always dealt with Zero Mistakes / Errors made, when it came the end of the day to Prove Out / Count Drawer Down. Bonded in 2 states, NY and FL. Thank you for your time, it is appreciated. KATHLEEN Uzzo
Employee opening accounts for clients that did not request them or understand what they were doing in the acct opening process. I addressed it with that employee and reviewed the account opening guidelines and ethics. Informed them of the process that would be instantly instituted if a this practice did not stop immediately. It did not happen again.
Literal explanation of past history/experience dealing with high volume and stress, attitudes towards it and lessons learned in handling it over the years. Discussed burn-out, staying productive, attitudes, etc.
Remain calm and try to gauge the situation, always pointing out you're willing to help but not to the point where you jeopardize your other tasks. If they prove to be too difficult, then seek advice from higher.