Financial Service Representative Interview Questions | Glassdoor

Financial Service Representative Interview Questions

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Financial service representative interview questions shared by candidates

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What would you do if a store associate approached you and informed you that they just witnessed a customer conceal an expensive item into their coat pocket?

2 Answers

You let it go!! You cannot make an apprehension on the word of anybody else!

I would “kill the customer with kindness:” Give the customer my full attention and bog them down with customer service questions and repeatedly ask if there is anything I can do to help them. This often makes the thief nervous and can dissuade them from stealing. If it turns out the customer didn’t steal anything and the associate was wrong, this technique won’t have caused any harm to the customer or negatively influenced their experience.

How big is your natural market?

2 Answers

Do you want the postion?

2 Answers

The brain teaser: You have 9 rubber balls, and a scale. One of the rubber balls is weighted less than the others. You can use the scale twice. How do you find which ball is weighted differently?

2 Answers

Tell me about a situation where you had to learn something new in a short time. How did you do this?

1 Answer

What are a few values you believe are necessary to this kind of career?

1 Answer

Why do you want to work for SunTrust?

1 Answer

Give me a occasion where you were faced with a difficult client?

1 Answer

How will you identify and approach your own clients

1 Answer

What is one negative thing you're previous/current employer would say about you?

1 Answer