Flight Attendant Interview Questions | Glassdoor
Flight Attendant Interview Questions

Flight Attendant Interview Questions

Employers interviewing to hire flight attendants are foremost looking for candidates with superb customer service skills. Be ready to answer a majority of situational questions that will assess your interpersonal skills and conflict resolution abilities, such as handling an upset or anxious passenger, an unmotivated coworker, or a tense emergency situation.

Top Interview Questions

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Situation: If you were working and there was a passenger complaining about sitting next to someone of a different race, how would you handle it?

4 Answers

so how do you answer this question if the flight is full and you are not able to re-seat the passenger complaining, is this in air or before flight door closes? Can you help here with this one? Please

Quietly take the complaining customer aside and explain that re-seating is not an option. Ask the complaining customer if you could provide him with a soft drink.

Tell them that everybody they have ever sat next to is a different race

Scenario: You are mid flight and the pilot asks you to preform a task which you are not authorized to preform. How would you handle the situation?

3 Answers

Tell me about a time when your job was frustrating and what did you do about it?

3 Answers

Create a PA Announcement for couple celebrating their 50th year anniversary

266 Answers

You have 1 seat left on a flight, and you have 5 passengers waiting on standby, a military man in uniform, a pregnant woman, a woman and her infant child, an elite customer(one who is a frequent flyer of NWA), and a gentleman trying to go an see his ill sister. Who will be the one to get the empty seat on the flight, and why?

8 Answers

My best advice, do your homework. The recruiting staff was SOOOOOOO nice. They said, "welcome to the family" and it did feel like a family. Good luck, I hope this helps someone.

5 Answers

Really practice and rehearse your introduction and interview questions. Dress the part also! Since you will be held to a strict uniform policy as a FA, you should demonstrate that you are already capable of that.

4 Answers

If you had a brand, unique to you, what would that brand be and why?

7 Answers

Do you want to work for a non union company.

5 Answers

If a coworker was removing items from aircraft would I talk to them about it first or report to management

4 Answers
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