Employers interviewing to hire flight attendants are foremost looking for candidates with superb customer service skills. Be ready to answer a majority of situational questions that will assess your interpersonal skills and conflict resolution abilities, such as handling an upset or anxious passenger, an unmotivated coworker, or a tense emergency situation.
Situation: If you were working and there was a passenger complaining about sitting next to someone of a different race, how would you handle it?
so how do you answer this question if the flight is full and you are not able to re-seat the passenger complaining, is this in air or before flight door closes? Can you help here with this one? Please
Quietly take the complaining customer aside and explain that re-seating is not an option. Ask the complaining customer if you could provide him with a soft drink.