Flight Attendant Interview Questions
Employers interviewing to hire flight attendants are foremost looking for candidates with superb customer service skills. Be ready to answer a majority of situational questions that will assess your interpersonal skills and conflict resolution abilities, such as handling an upset or anxious passenger, an unmotivated coworker, or a tense emergency situation.
Flight Attendant Interview Questions & How to Answer
Here are three of the top flight attendant interview questions and how to answer them:
Question #1: This job involves a lot of time away from family and friends. How would you handle this?
How to answer:The hiring manager is evaluating whether your attitude and soft skills suit the job duties. Handle this question by showing key competencies from your work experience, such as independence, motivation, and adaptability. For instance, talk about working long-haul flights with different cabin crews, connecting remotely with your family and friends, and enjoying your flight attendant job.
Question #2: A passenger wants a different seat because they do not want to sit with the person next to them. How do you handle this?
How to answer: An efficient flight attendant improves the experience and safety of customers. Show the hiring manager that you can use your customer service, communication, problem-solving, and conflict resolution skills to achieve this. Talk about empathizing with the customer, looking for a suitable seat, and enabling them to change seats.
Question #3: A customer is refusing to follow the rules. How do you handle this?
How to answer: The hiring manager is evaluating your problem-solving and conflict resolution skills, as well as your dependability. Handle this situational question by proposing a strategy that includes using your active listening, verbal communication, and empathy skills to de-escalate the situation and calm the client. Also, propose communicating the importance of obeying the rules and helping the customer to understand how they affect their safety and the safety of others.
Tell us about a time you had to tell a customer “no”.
Where would travel if I had a round trip ticket
Customer service related questions ?
Why do you want to become a flight attendant
Why do you want to fly for United Airlines?
What is a time you went above and above beyond for a customer?
Why do you want to work with SkyWest Airlines?
What does excellent customer service mean to you?
1 Answers↳
First Listening to what the customer is saying/asking. Showing empathy and assuring them that I am going to do my best to answer and solve their concerns and if I don't know I will find a person who can help us resolve their concerns. Making sure I have answer and resolved all questions and concerns before I walk away. Less
