Flooring Specialist Interview Questions | Glassdoor

Flooring Specialist Interview Questions

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Flooring specialist interview questions shared by candidates

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Since you rated yourself high in product knowledge in the ____ department, pick a product from that department and pretend that you're selling it to us.

2 Answers

I talked about price point, warranty, product-specific benefits and Lowe's installation services.

use the A.Q.A.L method (ask questions and listen) ask probing questions to narrow down customer before doing the feature and benefit approach

How do you define customer service

2 Answers

Why cant you work evey weekend>

1 Answer

none was appearedto be hard

1 Answer

Rate your product knowledge in these departments on a scale of one to ten. (Followed by a list of the Lowe's departments which typically have a Sales Specialist.)

1 Answer

How do you use your time when there is low traffic in the store?

1 Answer

Suppose a customer is interested in a project, but they don't want to purchase because they say they can't afford it. How do you close the sale?

1 Answer

I was asked about my personal life, which I know is illegal.

General: What happened w/previous employer; Role play (HR Mgr./asst. were customers & I was salesperson); How did I respond to an upset customer.

General knowledge of products and sales/customer service experience

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