"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."
What would you do if a client was nasty and daring with you?
would try to ignore the comments, then will try to direct the call very formal , ignoring any informality , then will put on hold foir a minute,and get back to the client then get if attitude continues put on hold and explien situation to the supervisor and transfer the call.