A pharmacy technician works closely with pharmacists to carry out administrative duties and supply patients with prescriptions. Be prepared to answer questions about your ability to deal with confrontational customers. You may be asked to engage in a few role-play scenarios, such as a patient not understanding how to take his prescription or a patient approaching you in a lot of pain.
Tell me about a time when you had to adjust how you spoke to someone in order for them to understand you; then, how did you know your method worked
I used a situation where I had to explain something to a foreigner who was having a very hard time understanding me. So, I took the conversation to a much easier level, and made sure the customer understood me. I knew by his body language and facial expression that I was now being understood.