Customer Service Representative Interview Questions in Frankfurt am Main | Glassdoor

Customer Service Representative Interview Questions in Frankfurt am Main

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

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there were no unexpected questions. they asked about my work experience and had some easy questions on the company and the branch. there was one little task to solve: they explained a situation with an unsatisfied customer and I had to answer what I would do.