"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."
there were no unexpected questions. they asked about my work experience and had some easy questions on the company and the branch. there was one little task to solve: they explained a situation with an unsatisfied customer and I had to answer what I would do.