Fraud Agent Interview Questions


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Fraud Agent was asked...May 2, 2023

Why do I want to work for Citi

1 Answers

I want to learn new things with good career growth.


Why RBC? How did you handle a difficult situation in the past? Tell me about yourself in few words Why do you want to get into Risk and fraud? What are your strengths and weaknesses? How do you handle pressure? Tell me about a time you handles conflict?

1 Answers

Answered using STAR method (Situation, Task, Action, Result)

American Express

What do you think the most important job skill that applies here is?

1 Answers

To keep a tight balance between call handle time and development of customer rapport with more service on the call. They said I hit the nail on the head. Less


How would you handle a difficult customer?

1 Answers

Stay calm, don't take it personal, stick to the rules and explain them calmly, let the customer vent if necessary and show empathy. Less

Fraud Agent was asked...February 21, 2015

What was the toughest decision you had to make at your previous job, explain?

1 Answers

Just be prepared for behavioral type questions and have examples.


Are you familiar with chargebacks? How would you define fraud?

1 Answers

Chargebacks are when people dispute charges with their bank and the bank take back the funds from the organization. Less


Why do you want to work in the fraud department

1 Answers

I want to try something new


What is your dream job?

1 Answers



What was a time you had to control a situation by yourself, and how did you do it?

1 Answers

Gave an example of a very upset customer I once had, working at Starbucks. I just let the customer talk and vent, didn't interrupt, and gave them the best answer I could, weather it was in their best interest or not. Less


Virtual tests only got sent, never actual interview

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