"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."
No difficult or unexpected questions. The interview ended up being misleading because I was told I would be contacted early in the week for the interview results. It took several emails & phone calls to finally get the person on the phone only to find out I was not chosen. That is not professional when you say you will get back in contact with a person to let them know, and don't. If additional people are needed (in the months to come) I would be contacted. I don't trust that. Most employers never call you back or consider you later. The after-Recession job market is sure disingenuine. I had no impression that the person interviewing me was not interested. I don't appreciate having a long interview and traveling long distance to be told later I was not chosen.
I don't believe employers when they say it was you and the other candidate that was the strongest. Really?