Front Desk Agent Interview Questions
Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.
How would you add to the team?
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By providing Amazing customer service
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I had 6months of taking over an HOA run condo resort in Orlando Florida, which is just outside of Disney. There's no greater pressure then working in the country's largest tourist destination. There's no greater pleasure than pleasing someone that has literally saved all year, just to stay with you. Less
If you had a guest who came to the front desk angrily inquiring about why his shower was without hot water and you were also on the other line with another guest trying to answer a few of their questions while a few guests wanted to check -in, what would you do in this type of situation to make everyone happy?
1 Answers↳
I would ask the person on the other line to please hold while I find out the answers to their questions, ask the angry guest to please come forward so I could help them with their issue & call maintenance while also politely thanking the other guests waiting in line for being so patient. Then I would answer the guest's questions who is on the phone, quickly hang up, and help the guests waiting in line. Less
How have you gone above and beyond for a guest/customer in your past jobs?
1 Answers↳
I was waiting a table where the patrons were getting upset that their food was taking so long to come out. I apologized profusely and gave each of them a 20% off coupon for their next meal. They were initially upset about the wait for their food but they left the restaurant happy. Less
Do you own a water bottle?
9 AnswersWhat 3 qualities are important to have in this position?
7 Answers↳
Smile understand of othere and work together
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Smile lm'a people person that love to help out. If l don't know the answer,l well get it. Less
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Precence of mind, Poilteness, Readybto take different challenges
Why did you choose Front Office Department ?
4 Answers↳
i chose front office as my career path because being in front of the area and dealing with the guest with a promising service and a memorable experience which makes the guest visit the hotel again.to create a spell bound impression at the very first time and make him say WOW,being an effective communicator with immaculate attire and positive attitude with always a pleasant smile on the face and being hospitable is all you need Less
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We can intact with different kind of people, and we can learn lot
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Kyuni Ki e to Mere paas 1-2 Saal ka experiance Hai... Cust Se aise baat arte Hain Aur Mujhe Har Tarah Se Cust Se Baat Karna achchha Lagta Hai....... Main Airtel Digital TV Me Executive Hun..... Less
Do you know Opera
4 Answers↳
Although I have most of my work history in the medical field, this is a new opportunity to learn something new and I always like that. Less
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I lesson to Opera not as often but I enjoy it.
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Yes i do