Front Desk Agent Interview Questions | Glassdoor

Front Desk Agent Interview Questions

Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.

Top Interview Questions

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Where do you see this hotel fitting in to your life?

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What do you do when you have too much to do and not enough time to accomplish these tasks?

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"What shift would you like to work?"

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Tell me about the worst customer experience you've had a past job and how did you handle it?

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"What did you like least about your previous job"

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How do you handle rumors or "drama"?

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Describe authentic hospitality?

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Describe a movie you've seen in the past two weeks.

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Nothing job oriented other than asking if I had customer service experience and if I was available anytime.

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They asked if I knew how to deal with a disgruntled customer.

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