Front Desk Agent Interview Questions | Glassdoor

Front Desk Agent Interview Questions

Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.

Top Interview Questions

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"What shift would you like to work?"

1 Answer

Tell me about the worst customer experience you've had a past job and how did you handle it?

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How do you handle rumors or "drama"?

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Describe a movie you've seen in the past two weeks.

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would i work 6 or 7 days a week if neccessary?

1 Answer

Are you planning to stay here for a long time?

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What are your weaknesses? *this was worded a bit differently but same idea

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What are one of your weaknesses?

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When were my availabilities?

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What can you tell me about Omni?

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