Front Desk Agent Interview Questions | Glassdoor

Front Desk Agent Interview Questions

Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.

Top Interview Questions

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Do you know what No Walking is?

1 Answer

"Tell me about yourself"

2 Answers

The most unexpected was How honest are you on a scale of 0 to 100?

1 Answer

If a pre-booked guest wanted a nonsmoking room but the only availability was smoking, how would you handle the situation?

1 Answer

Is fitness important important to you

1 Answer

How would you deal with a drunk guest at the front desk flirty with a co-worker that won't go to his room?

1 Answer

What makes you want to work in a hotel?

1 Answer

Asked about how I would handle a bunch of guests at one time.

1 Answer

They asked why I lived in Tennessee

1 Answer

Why do you think you would be a good fit for this position?

1 Answer
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