Front Desk Agent Interview Questions | Glassdoor

Front Desk Agent Interview Questions

Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.

Top Interview Questions

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What can you tell me about Omni?

1 Answer

1)Tell me about yourself. 2)Tell me about a time you had a conflict at work & how did you resolve it. 3)What made you apply for this company?

1 Answer

Do you know what No Walking is?

1 Answer

Are you flexible?

2 Answers

"Tell me about yourself"

2 Answers

They asked about what customer service experience you had and how you deal with difficult situations.

1 Answer

The most unexpected was How honest are you on a scale of 0 to 100?

1 Answer

If a pre-booked guest wanted a nonsmoking room but the only availability was smoking, how would you handle the situation?

1 Answer

Is fitness important important to you

1 Answer

do i have another job

1 Answer
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