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Front Desk Agent Interview Questions

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“How would you deal with a drunk guest at the front desk flirty with a co-worker that won't go to his room?”

“nothing difficult all he wants to know is if your willing to work hard for min. pay”

“How do you deal with an angry guest”

“Name a mistake you have made.”

“How do you handle rumors or "drama"?”

“Describe authentic hospitality?”

“Describe a movie you've seen in the past two weeks.”

“The questions were not really difficult. There were situational questions (tell me a time when you...) I did not however, expect 4 interviews for an entry-level job, but I guess that is how they get...”

“Nothing job oriented other than asking if I had customer service experience and if I was available anytime.”

“If you had a guest who came to the front desk angrily inquiring about why his shower was without hot water and you were also on the other line with another guest trying to answer a few of their...”

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