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Front desk clerk Interview Questions

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"It's midnight, you're working Night Audit, and a guest calls down with a clogged toilet. What do you do?"

4 Answers

First of all I would contact my boss tell he or she what the problem is & get someone to handle the situation .

Either get someone to handle the situation or handle it myself as long as my guests are happy & taking care of.

I would greatly appreciate it if you please take my application in concerning

Name a time you went above and beyond to satisfy a guest

2 Answers

How do you deal with difficult people

2 Answers

what can you do to improve our hotel

2 Answers

How would you deal with an angry guest?

2 Answers

Wanted to know if I have computer and people skills.This was a must.Plus did I work well as a close knit family network.

1 Answer

Experience, punctuality, dependability

1 Answer

Why did I leave my previous job?

1 Answer

If a guest were to come to you with an issue such as; they were checked into the incorrect room type and you are actually sold out at the property, how would you handle the situation?

1 Answer

If a customer was upset because she wanted a refund on her hotel room, what would I do?

1 Answer
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