Front Desk Interview Questions | Glassdoor

Front Desk Interview Questions

Working as a front desk clerk demands a candidate who can provide impeccable customer service under pressure, while maintaining a professional demeanor. Interviewers will be interested in how you will go above and beyond to make every customer satisfied, so an understanding of protocol and patience is necessary. You may be asked about how you would contribute to the team and role-play a scenario where you must deal with an angry guest. Present yourself as being an upbeat, jovial, and attentive potential employee to make the best impression.

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How will you deal with an angry guest?

2 Answers

Calm the guest down and try to find out exactly what the guest is upset about then, come up with a solution to make the guest happy.

Match their emotion and energy. Sympathize and tell them “I understand how you feel, a lot of our guests sometimes feel that way, but it actually works like...”

have you had any experience in the hotel/hospitality industry?

2 Answers

Describe a time when you had trouble with a customer and how did you resolve it?

1 Answer

How have you gone above and beyond for a guest/customer in your past jobs?

1 Answer

If you had a guest who came to the front desk angrily inquiring about why his shower was without hot water and you were also on the other line with another guest trying to answer a few of their questions while a few guests wanted to check -in, what would you do in this type of situation to make everyone happy?

1 Answer

What is your idea of professionalism?

1 Answer

Tell me about your redundancy (if appropriate) or why do you want to leave your present employer?

10 Answers

Do you own a water bottle?

10 Answers

What 3 qualities are important to have in this position?

6 Answers

What is something that you can bring to this company?

5 Answers
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