Front Desk Manager Interview Questions


Front Desk Manager interview questions shared by candidates

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Marriott International
Night Auditor, Front Desk Agent, Manager On Duty was asked...September 5, 2017

What 3 qualities are important to have in this position?

7 Answers

Smile understand of othere and work together

Smile lm'a people person that love to help out. If l don't know the answer,l well get it. Less

Precence of mind, Poilteness, Readybto take different challenges

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Super 8

How will you balance your family and home life with working a night shift?

4 Answers

I don't think that question is legal. You're not supposed to factor in family and personal factors in your hiring decisions, the candidate isn't even required to disclose the fact he/she HAS a family. Less

Working night shift means I am there during the day to help with child are and house work what is brilliant. I am also taking additional supplements to support my body during this change and of course I have specific times to sleep. It's great!!! Less

I don’t have a family it’s only me so honestly won’t be a problem

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Hampton Inn by Hilton

If your front desk scores are low, what is your initial plan of attack?

1 Answers

Look at the scores and find weaknesses. Thoroughly read comments on scores and pin point problems. Then create boundaries to stop the problems from happening Less


how m any languages do you speak

2 Answers

i can fluently speak 4 languages

I can speak fluently in 2 languages. Starting to learn italian language as well.

Starwood Hotels & Resorts

What opportunity do you have from working at the Sheraton?

1 Answers

I would like to be more exposed to guest service and customer service.

Marriott International

When was a time you went out of your way to help someone? It could be on the job or outside the job

2 Answers

When you are a team player you are always helping each other

At all times when someone needs help then I am trying to be helpful

Marriott International

When was a time you were put in a difficult situation and how did you handle it?

2 Answers

I will remain calm, always keep communication as well as working with team

At all times when someone needs help then I am trying to be helpful

Lajitas Golf Resort

What is your motivation to succeed?

2 Answers


Learning new things

Hampton Inn by Hilton

Are you okay working only night shifts? Most people don't want to work this shift, and it can be hard to do full time.

1 Answers

I'm nocturnal. This is my perfect shift, and I love how peaceful it is.

Hampton Inn by Hilton

Why hospitality?

1 Answers

because I have an awesome personality

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