Front desk sales associate Interview Questions | Glassdoor

Front desk sales associate Interview Questions

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How will you deal with an angry guest?

2 Answers

Calm the guest down and try to find out exactly what the guest is upset about then, come up with a solution to make the guest happy.

Match their emotion and energy. Sympathize and tell them “I understand how you feel, a lot of our guests sometimes feel that way, but it actually works like...”

How would you add to the team?

2 Answers

have you had any experience in the hotel/hospitality industry?

2 Answers

If you had a guest who came to the front desk angrily inquiring about why his shower was without hot water and you were also on the other line with another guest trying to answer a few of their questions while a few guests wanted to check -in, what would you do in this type of situation to make everyone happy?

1 Answer

Describe a time when you had trouble with a customer and how did you resolve it?

1 Answer

How have you gone above and beyond for a guest/customer in your past jobs?

1 Answer

What is your idea of professionalism?

1 Answer

Tell me about your redundancy (if appropriate) or why do you want to leave your present employer?

10 Answers

Do you own a water bottle?

10 Answers

What 3 qualities are important to have in this position?

6 Answers
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