geek squad interview questions shared by candidates
If an elderly lady was upset that her computer was infected with a virus, what would you tell her?
I would explain to her that she needs proper security software that is up to date and not to download anything that is unknown to her.
I guess that worked for you because you got the job. But I think they were looking for more of an answer like "oh well i'm sorry you got a virus, but we can remove it for you, also we have security software that will keep you from getting another one. If thats something you aren't comfortable with setting up yourself we would be happy to install it for you"
I would show empathy inform her that this has happened to me before and ensure the proper expectation after removing virus to add security to prevent this from happening again.
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