How would you prioritize high volume and time sensitive situations. For example, you have a client scheduled for an appointment, a supervisor from another office has called because the individual needs information reported quickly, and you also have to complete case notes that are due.
I answered by first completing a quick assessment. Since the supervisor is currently on the phone I would inform them that I have a client coming in and ask if it is okay to help the client first or if the situation must be completed immediately. In general, I would try to help the client first since they are currently in the office with an appointment. If the supervisor needs the information immediately I would ask the client to wait a few minutes. The case notes would be last because I would have already taken shorthand notes and would only need to transfer them and get them submitted.
Sep 18, 2015