Customer Service Representative Interview Questions in Greensboro, NC | Glassdoor

Customer Service Representative Interview Questions in Greensboro, NC

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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what can you bring to the company

1 Answer

very hard working and goal oriented constantly striving for improvement and higher placement opportunities.

name a time where you had to perform customer service and what was the outcome

1 Answer

Why do you want to work for us?

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What did you notice the agent do when you did your side by side.

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Tell me about a time when you had to tell a customer no.

The questions were pretty standard; I don't recall being stumped or surprised by any of the questions.

How much customer service experience so you have?

1 Answer

What are your strength and weakness not emotional wise?