Where do you see yourself in 5 years? How would you handle an irate customer? What would you do if you didn’t know the answer to a customer question? Etc etc
Planning to move up the career ladder in 5 years. Speak calmly and inform them you understand their grievance and placate the customer within policy. Ask the customer to follow you to the nearest employee who knows, get the question answered quickly and accurately.
Jul 28, 2018