Guest Service Agent Interview Questions | Glassdoor

Guest Service Agent Interview Questions


Guest service agent interview questions shared by candidates

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Who is your favorite Disney character and why?

1 Answer

What do you know about TripAdvisor?

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What interests you in hotel business, examples of good customer service you've experienced, how does what you've learned in past jobs relate to this, how flexible are you with hours, how are you working under pressure.

Give me an example of how you proactively anticipate a guest's needs.

State a time you took a risk State a time you calm a customer down

Typical interview questions: Tell me about a time you handled an angry customer etc. From recruiter in call: On a scale of 1-10 how lucky are you?

Out of all the people that want this opportunity why should we select you.

My experience.

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