Guest Service Representative Interview Questions | Glassdoor

Guest Service Representative Interview Questions

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name one situation where you couldnt please an angry guest, how did you handle the situation? please note that stating that you have never had a guest leave unhappy is not an option

1 Answer

well, since you have taken away the option i would have chosen, i guess i would have to speculate about what i would do if that were ever to happen. First off, i would apologize to the guest for being personally unable to satisfy them, and i would be more than happy to let my manager know, and if they would like, i would have the manager call to see if they could resolve their issue.

They asked me if I could be an animal, what would I be and why?

1 Answer

Would you be comfortable cross training to learn different duties and jobs in the store?

2 Answers

Would I be willing to change my appearance if I was hired?

1 Answer

Why do you want to work for Massage Envy?

1 Answer

How would you deal with an angry customer?

1 Answer

Questions about my work history. They wanted to ensure I was worth hiring. Overall, I wasn't sure the AGM was interested in hiring me due to his very cut and dry approach.

1 Answer

The only question I was asked was regarding childcare issues and if I had reliable transportation.

1 Answer

This is a summer-temporary position, but there may be a couple full time, benefit-eligible positions open at the end of the summer. What makes you different than the last applicant and why should we extend your employment after the summer?

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