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Guest Service Team Leader Interview Questions

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Tell me about a time...

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Explained the situation, how it affected the environment and its scope, how I solved the problem, and what I learned from the problem moving forward.

The one question whose response interested them the most had to do with mistakes. I was asked, "On your last job, what was the worst mistake you made and how did you handle it?"

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What are your 'Strengths' and areas of 'Improvment'. Tell me about a time when you exceeded another person's expectations? Tell me about a time when you had multiple things to do in a short period of time? You ring an item up for a guest and it comes to 24.99 and the guest tells you theres a sign up for 19.99. What do you do?

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If a guest seen an item on the floor that had a price of 15.99 and is ringing up for 21.99 as a cashier what would you do?

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Tell me about a time you didn't agree with your boss.

Why do you want to work in Hampton Inn?

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What are your 'Strengths' and areas of 'Improvment'. Tell me about a time when you exceeded another person's expectations? Tell me about a time when you had multiple things to do in a short period of time? You ring an item up for a guest and it comes to 25.99 and the guest tells you theres a sign up for 19.99. What do you do?

tell me about a time you had to work with someone that you disagreed with. how did you develop a working relationship with this person? how did they respond to your efforts?

tell me about a time you turned a situation around just using your attitude. how did your attitude effect the team ? how did things turn out?

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