Guest services manager Interview Questions

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Guest Services Manager interview questions shared by candidates

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Disney Parks
Guest Service Manager was asked...August 16, 2015

Do you like to stand for long periods of time?

3 Answers

Yes I do

Yes I do.Thanks

Yes I do.thanks

WoodSpring Hotels

Why do you want this position. It just about moving up or liking the company...All they want to hear is you want to work into managers position not the GSM. The GSM is meant as a "temporary stepping stone",

1 Answers

There is no perfect answer to this question, if you dont meet all standards both moral and physical it will cost you this position. Thus the issue with being demanded to live on property. You have no breathing room to be yourself. Less

Colonial Williamsburg Foundation

describe your management style

1 Answers

describe the steps in service

Baywood Hotels

No questions were asked other than if I was willing to be on call 24/7.

1 Answers

I said yes. There was not much more to it than that.

Pilot Flying J

Describe a time when you had to handle a difficult situation

1 Answers

Simply by listening to understand rather than to just react

Mynd Spa and Salon

Why did you choose to work in the spa industry?

1 Answers

It is an industry for which I am very passionate.

Sandman Hotels, Inns & Suites

They give an example guest situation and ask how you can handle it!

1 Answers

How i would handle it to the best of my ability

Ritz-Carlton

Describe me a situation when you had to deal with extremely difficult guest, where you managed to turn his experience around?

1 Answers

Gave most recent personal example, which was very specific (you need to be able to provide information on who, what, when, why and how) and also provided specific outcome when closing the example. Less

Disney Parks

What would I do if they offered me a positon that is 3rd shift (working 11pm -9am).

1 Answers

I would prefer to interact with the Guests and Cast Members as I am most excited about working with them. Less

Disney Parks

First question is usually: Tell us about yourself..... keep this to 30 seconds. They already have your resume! Why are you applying for this position? Where do you see yourself in 5 years? Then I was shown a picture of a park situation and was told to describe what was going on at a retail store there.

1 Answers

Phrases to avoid..... do not ever say that you see the job you are applying for as a "stepping stone" to your next position (even though it is). My experience with Disney was that they wanted Cast Members who were happy with mediocrity as far as their position in life. Too much ambition is discouraged there. Interview like you are a Socialist/Communist pretty much. Always use the Disney lingo to exemplify that you understand and have embraced the Disney culture.....words like: Cast Members, not Employees, for example. Less

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