I had a situation in my first leadership position where I took a very authoritative approach to leading my team and I failed miserably. After I was counseled by an important mentor of mine, I learned that my singular approach to leading was incorrect and that I needed to adjust my leadership style to each of my team members' needs. After learning what motivated each of my team members, I became a more effective leader and was able to lead a cohesive team.
We would first be reviewing what we had previously learned, I would introduce the new concept, the students would be given a chance to show their understanding of the new concept, class work would be given and finally homework would be assigned.
Try to find out if a specific thing is bothering the patient and if it can be changed. If it cannot be changed or the patient is not able to explain the problem then have the patient switched to another therapist if possible.
I told Mr Martinez I get along with everyone and do not feel the need to fear anyone. As long as you give respect and show true empathy you tend to win people over. And always smile no matter what your mood.
I was somewhat stumped. Having such little information, I was left to say that I would simply prioritize based on the patients' acuity as well as do my best to ensure that anything I was doing wouldn't throw off the schedule of any other department in the hospital. I'm not sure how it went over. We'll see. It's only been a day and I haven't been contacted about an offer or anything to the contrary. But I left with generally positive feelings about the interview.
Multi- task situations are based upon how did I plan my day the previous morning. I basically plan the day before so that my day will fall into a sequence. Surprise situations are then handled promptly w/o interrupting my daily task.
They wanted the answer "Report immediately" whereas I thought it would be appropriate to suggest the employee take a break.
CNAs should keep professional composure at all times, especially when patients are agitated. I would report this employee because they could cause an undesired outcome by agitating the patient even more.