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Help Desk Analyst Interview Questions

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Caller reports Monitor/Display blacked out; How do you troubleshoot? Microsoft Word fails to launch;How do you troubleshoot?

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Verify power and hardware connectors, then check for Sleep Mode Rename | Delete "normal.dot" file, the relaunch Word

What is a ip address

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A customer calls in and says that they're printer is not working. How would you troubleshoot this?

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Have you experienced a confrontation with a coworker, how did you handle it?

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What is your experience?

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Where do you locate the configuration settings to add a printer to the network?

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What did you do for the past year being unemployed? Why didn't you go back to school?

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Why I was leaving current job after only six months employment.

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What is the overall speed of an ethernet cable?

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Was unemployed for almost 2 years (nearly a 99'er) during the "great recession". It was hard to find quality work (obviously) and I was drilled a bit too much on that I thought. Also, I am already doing the work they interviewed me for, why would they ask me if I "minded" doing it for them? Also, some interviewers repeated questions (and repeated "I don't want to ask you the same questions as the last guy").

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