Help Desk Analyst Interview Questions | Glassdoor

Help Desk Analyst Interview Questions

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Caller reports Monitor/Display blacked out; How do you troubleshoot? Microsoft Word fails to launch;How do you troubleshoot?

1 Answer

Verify power and hardware connectors, then check for Sleep Mode Rename | Delete "normal.dot" file, the relaunch Word

What is the overall speed of an ethernet cable?

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What did you do for the past year being unemployed? Why didn't you go back to school?

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Why I was leaving current job after only six months employment.

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Where do you locate the configuration settings to add a printer to the network?

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what to do if ping gives 127.0.0.1?

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how to handle an angry caller

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Was unemployed for almost 2 years (nearly a 99'er) during the "great recession". It was hard to find quality work (obviously) and I was drilled a bit too much on that I thought. Also, I am already doing the work they interviewed me for, why would they ask me if I "minded" doing it for them? Also, some interviewers repeated questions (and repeated "I don't want to ask you the same questions as the last guy").

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It was the questions about what blinking lights meant what. (I didn't know the local LAN, or even the type of device - he just let me see the back of the device.)

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What is a ip address

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