Help Desk Analyst Interview Questions | Glassdoor

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Help Desk Analyst Interview Questions

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Caller reports Monitor/Display blacked out; How do you troubleshoot? Microsoft Word fails to launch;How do you troubleshoot?

1 Answer

Verify power and hardware connectors, then check for Sleep Mode Rename | Delete "normal.dot" file, the relaunch Word

How would you connect to a printer that is on the main floor of a building and you are on the second floor.

2 Answers

Tell us how you handled a difficult customer/situation in the past.

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How would you handle no stop calls in the que, and remain positive to each individual who may have similar questions as the previous caller.

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How do you handle a angry customer?

1 Answer

hey asked me was I familiar with Active Directory, Microsoft Exchange server , SQL,TCP/IP, LAN,WAN.

1 Answer

How would you handle an irate customer that has called in for a password reset?

1 Answer

What is a ip address

1 Answer

You have a Director on the phone with a high priority issue, a report due by your manager, and an email that just came in which needs your attention. What do you do?

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Where do you see yourself in 5 years?

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