Help Desk Analyst Interview Questions | Glassdoor

Help Desk Analyst Interview Questions

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Help desk analyst interview questions shared by candidates

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You Turn on your IE and you get "page cannot be displayed" How do you Troubleshoot? Your printer is on but you cannot print, although you are connected, what are you looking for? you turn on your machine and you get a BSOD, how do you troubleshoot? How do you transfer data from one laptop to another without a wifi connection or a wired connection.

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Have you experienced a confrontation with a coworker, how did you handle it?

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The most difficult question for me was the Outlook question. It was how to restore a PST file.

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If you could have any super power what would it be?

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"Tell us a little bit about yourself"

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Where do you see yourself in five years?

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What color is your parachute?

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What is your experience?

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The panel went over my experience, and if I remember, asked about whether I would work nights, and be willing to train toward that goal of being the only one supporting night shift help desk.

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Tell us how you handled a difficult customer/situation in the past.

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