Help Desk Analyst Interview Questions | Glassdoor

Help Desk Analyst Interview Questions

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Help desk analyst interview questions shared by candidates

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How would you troubleshoot laptop not connecting to wireless?

1 Answer

How would you troubleshoot a printer not printing?

What is your greatest strength and weakness?

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I was given two written tests. One for basic programming concepts and the other for networking. I aced the programming tests and was put in a track for a job as a developer.

I cant remember the questions basic help desk stuff

Past experiences? Asked about times you dealt with angry customers? What are the software that I can use? Microsoft experiences?

How would you handle conflict with a co-worker? Would you confront them, tell a manager, or just suck it in? If you confronted them, how would you go about it?

How have you handled difficult customers in the past?

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