Help Desk Associate Interview Questions | Glassdoor

Help Desk Associate Interview Questions


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Do I have experience with Active Directory?

1 Answer

Yes I do

Various IT questions, like how to use the ping command, what you would do to set up a home network, how to map a network printer, etc. Basic stuff like that.

How do feel you would be an asset to our school It department?

1 Answer

Mostly revolved around MS knowledge and ability to troubleshoot.

Lots of networking-specific questions, but pretty fundamental in nature. Here are some: How would you determine if a computer was on the network? What utility would show you how long it takes from one internal computer to get to another internal computer? What is DHCP? What’s the difference between a hub and a switch? What is a default gateway? How would you change a local administrator password? What utility would you use to look at Windows logs? Describe the difference between RAM and a hard drive to a non-technical user. A user calls and says that Excel keeps freezing up. Explain how you would troubleshoot.

What is your experience with HTML and CSS? Is this something you taught yourself?

1 Answer
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