Help Desk Associate Interview Questions | Glassdoor

Help Desk Associate Interview Questions

26

Help desk associate interview questions shared by candidates

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Do I have experience with Active Directory?

1 Answer

Yes I do

Various IT questions, like how to use the ping command, what you would do to set up a home network, how to map a network printer, etc. Basic stuff like that.

Nothing really difficult.

1 Answer

A client's computer is extremely slow, enough that it's unusable, client wants to backup their files what do you do?

1 Answer

What is your experience with HTML and CSS? Is this something you taught yourself?

1 Answer

What was a time you dealt with a hostile customer, and how did you handle it.

What does DNS stand for?

1 Answer

Describe a time when you failed in your duties, and what was the outcome?

110 of 26 Interview Questions