Help Desk Interview Questions | Glassdoor

Help Desk Interview Questions

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A computer won't boot up. What are the steps you would take to troubleshoot the problem.

1 Answer

I told them I would check the boot log, then reset the TCP/IP stack, and then if all else failed, do a reinstall of the OS over the existing OS

Could you tell me how to tie my shoe?

1 Answer

Caller reports Monitor/Display blacked out; How do you troubleshoot? Microsoft Word fails to launch;How do you troubleshoot?

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Whats the best way to handle a client who is very frustrated and you can't do much for them.

1 Answer

How would I handle a question I could not answer, but was expected to give an answer to right away

1 Answer

How would you troubleshoot a problem connecting to a network resource.

1 Answer

Customer service has a negative reputation based on past experience by a former support provider. What steps would you make, how would you raise the level of customer service for the organization?

How would you handle an upset customer?

1 Answer

No question was difficult.

2 Answers

What is your weakness

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