Help Desk Interview Questions | Glassdoor

Help Desk Interview Questions

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Help desk interview questions shared by candidates

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Whats the best way to handle a client who is very frustrated and you can't do much for them.

1 Answer

Empathy and patience are key to dealing with frustration. If they feel you are on their side they're more likely to think the entire IT team is trying to help them.

Caller reports Monitor/Display blacked out; How do you troubleshoot? Microsoft Word fails to launch;How do you troubleshoot?

1 Answer

How would I handle a question I could not answer, but was expected to give an answer to right away

1 Answer

Could you tell me how to tie my shoe?

1 Answer

How would you troubleshoot a problem connecting to a network resource.

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A computer won't boot up. What are the steps you would take to troubleshoot the problem.

1 Answer

Customer service has a negative reputation based on past experience by a former support provider. What steps would you make, how would you raise the level of customer service for the organization?

How would you handle an upset customer?

1 Answer

No question was difficult.

2 Answers

How would I handle a conflict with another associate?

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