Help Desk Specialist Interview Questions | Glassdoor

Help Desk Specialist Interview Questions

45

Help desk specialist interview questions shared by candidates

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How would I handle a question I could not answer, but was expected to give an answer to right away

1 Answer

I replied that I would reach out to my colleages around me and/or other people in the organization to find an answer. Or if that didn't work, or wasn't possible, just tell the customer that I don't have it right away, but I will get back to them as soon as I do.

Why do you want to leave your current job?

1 Answer

I wasn't really asked a lot of technical questions, they had my resume asked a few questions about my experience with active directory and pc imaging, asked about my certifications and security clearance. They said my resume spoke for its self.

1 Answer

Why would you want to do customer service after so many years in straight I.T.?

1 Answer

Please give me an example of a time when you made a mistake on the job.

1 Answer

Describe a time you had to analyze and learn something new in a quick paced environment.

1 Answer

How many years have you been in the IT field?

1 Answer

The interview was conversational, nothing out of the ordinary.

If you were driving down the road and you saw an ox in the ditch, what would you do?

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