Help desk technician interviews are designed to test your ability to communicate clearly and solve problems over the phone to people who are often flustered. Good communication and the ability to simplify solutions are key qualities for potential employees. Certain certifications may be required depending on the field of work.
A computer won't boot up. What are the steps you would take to troubleshoot the problem.
I told them I would check the boot log, then reset the TCP/IP stack, and then if all else failed, do a reinstall of the OS over the existing OS