Helpdesk Analyst Interview Questions | Glassdoor

Helpdesk Analyst Interview Questions


Helpdesk analyst interview questions shared by candidates

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What is the loopback address?

1 Answer

None that I can think of. They ask general background questions and not really about Software/Hardware, you might want to focus and expect Microsoft Outlook-Exchange questions if anything although I was not asked about any scenarios or Mic Exchange specific questions.

1 Answer

Give an example of how you handled a difficult customer in the past.

1 Answer

I was asked about my level of experience in the field.

1 Answer

how do you change the hostname on a Windows pc?

1 Answer

none, the interview was pretty standard and all the questions are expected

behavioral questions, technical exam, and typing test.

Have I ever used Active Directory?

Was basically asked questions regarding proficiency handling wide variety of IT work

Tell me a little about your IT and Customer Service experience

110 of 26 Interview Questions