Helpdesk Analyst Interview Questions | Glassdoor

Helpdesk Analyst Interview Questions

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Helpdesk analyst interview questions shared by candidates

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What is the loopback address?

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127.0.0.1

None that I can think of. They ask general background questions and not really about Software/Hardware, you might want to focus and expect Microsoft Outlook-Exchange questions if anything although I was not asked about any scenarios or Mic Exchange specific questions.

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Give an example of how you handled a difficult customer in the past.

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I was asked about my level of experience in the field.

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how do you change the hostname on a Windows pc?

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none, the interview was pretty standard and all the questions are expected

behavioral questions, technical exam, and typing test.

Was basically asked questions regarding proficiency handling wide variety of IT work

Tell me a little about your IT and Customer Service experience

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