Helpdesk Analyst Interview Questions | Glassdoor

Helpdesk Analyst Interview Questions

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Helpdesk analyst interview questions shared by candidates

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None that I can think of. They ask general background questions and not really about Software/Hardware, you might want to focus and expect Microsoft Outlook-Exchange questions if anything although I was not asked about any scenarios or Mic Exchange specific questions.

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If you want a career or future in Software Support For Tribune Media / Newspaper Editorial Software and don't find any of that boring as I did then you will be fine here. I personally did not find any of that interesting as I am a techy-hardware and Network/IT Guy.

I was asked about my level of experience in the field.

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What is the loopback address?

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how do you change the hostname on a Windows pc?

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Give an example of how you handled a difficult customer in the past.

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How do you go about troubleshooting, and fixing the problem?

It really was a conversation. One thing I can recall is that the person did not ask the old tired, "What is your greatest weakness question" you get from all the other recruiters. It was an engaging back and forth conversation.

I was asked about my professional experience, work history, aptitude, and given a few hypothetical scenarios. I was also asked about my achievements outside my line of work.

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Where did I hope to be in 5 years

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How do you deal in a team environments?

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