Helpdesk Interview Questions | Glassdoor
Helpdesk Interview Questions

Helpdesk Interview Questions

When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.

Top Interview Questions

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How would you react when you are in a bad mood and a customer comes to you and is not talking to you in a good manner?

2 Answers

I'll be cam and still help the customer but if the customer doesn't gets better i'll call the supervisor and ask him to help the customer.

Roll my eyes first, hiss, then swear at the customer.

What would you do if there was a problem that you didn't know how to solve off the top of your head?

2 Answers

How would I rate myself on a scale of 1 to 10 on Active Directory?

1 Answer

Tell us about your weakness

1 Answer

What would you like to do? What are your goals?

1 Answer

"i'm tired of talking about computers, i need somebody who can adapt, what would you like to talk about".

1 Answer

How would you troubleshoot a printer problem?

1 Answer

I was asked about php or sql databases

1 Answer

Tell me about yourself

1 Answer

If you were given an unlimited amount of money, how would you go about designing our company's backup processes?

1 Answer
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